Call Center Recording Software Store

Average together a series of HH:MM times

 

AverageTime AverageTime is a quick and simple application that will average together a series of times, entered as HH:MM. Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues.

AverageTime (Freeware.

Quality service management software

 

DataTrack System The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.

DataTrack System Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

Track and manage customer requests

 

Request Tracker Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them.

Request Tracker If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Order entry, Inventory control, sales mgmt

Get al the voice TAPI functionality