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SightMax

by SmartMax Software, Inc.

Improve customer service by providing live help and live support chats

 

SightMax

SightMax for IIS provides real-time, live chat and live visitor traffic monitoring for your website. SightMax has a host of exciting built-in features, these include: Corporate Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (for example Sales and Support), Chat Conferencing and Operator 'Coaching'. There's even a Co-Browse feature that allows operators to view the exact page the visitor is viewing on the website at that moment. Other features include, Link Referrer Tracking and Navigation History, Chat Survey Generator, Page Push, Secure Chats, Operator Initiated Chat, Spell Check, Canned Responses and more. All data is stored in the included Microsoft SQL Database allowing instant retrieval of visitor history as well as previous chat transcripts. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective, easy to use and setup. There are NO recurring monthly fees (You buy it, you own it) and it is installed and hosted locally on your server. Unlimited free voice technical support is provided. SightMax accommodates small to large businesses.

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