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CT Developer Studio 2 is a Windows software
that helps you quickly
implement a professional voice response system into your
business. Developing
IVR solutions is easy with Visual
IVR Script Designer and the many ready-to-use samples supplied with the
product.
Several demonstration templates and ready-to-use IVR systems,
including a
voice mail server,
inbound call center, automatic
dial-out notification system, order processing system, and
many more, are supplied with CT Developer
Studio. If you need your IVR system right away, you can modify the
details of one of the templates to tail it to your requirements. You can quickly design your own IVR system by using the Visual
IVR Script Designer. All call details and caller responses are logged in the CSV and XML
formats, making it easy to import to MS Office applications.
CT Developer Studio 2 requires a PC
with a compatible telephony board. Click for
complete list of system
requirements. Currently, the following boards are
supported:
- Ai-Logix - SmartWorks 3.5.2
- NMS - 2005-1
- Intel/Dialogic - Dialogic SR 5.1.1 (with Service Pack 1)
Download Evaluation Version
CTI (Computer-Telephone Integration) enables the connection of
telephone systems with computers by enabling telephones and personal
computers to work in sync. Low cost 2-line and 4-line
voice boards and easy to use
visual IVR script designers make it possible for even smaller
businesses to deploy customized voice answering systems tailored to
their exact needs. This technology can be used create various
applications, such as:
- Interactive Voice Response (IVR)
- Voice Mail Systems
-
Call Center Applications
-
Automatic Ordering Systems
- Call Routing and Caller ID
-
Auto Attendants
- Message Delivery & Reading
- Support
Hotlines
- Price/Stock Enquiries
- Fax on Demand
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- Information Lines
- Voice Menus
- Custom Telephone
Answering
- Outbound Telephone Surveys
-
Over-the-Telephone
Data Entry
- Dial-in Home Automation
- Dial-out
Home Alarms
- Auto Dialers
- Credit Card
Payments
- CTI Software
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CT Developer Studio effectively enables you to easily develop and
implement any of these systems on a Windows PC.
Your IVR System Grows as Your Business Expands
Designing an IVR system has never been easier. Design your IVR system with the
TeleFlow
Visual IVR Script Designer by simply dragging and dropping the
components required to design a perfect response system just for
your needs.
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CT Developer Studio 2 allows for unlimited number of voice
mailboxes (click to enlarge) |
CT Developer Studio 2 is an IVR development software that will help
you develop, implement and host your IVR system. It is based on
TeleFlow IVR engine by enGenic,
and supports up to several hundred telephone lines simultaneously.
CT Developer Studio consists of several parts.
- TFMonitor
Runs on a PC, executing IVR scripts that are
using the telephone lines to handle incoming and make outgoing calls.
- TeleFlow Visual IVR Script Designer
Allows fast and easy design of the IVR system. Simple IVR blocks
are dropped from the Toolbox on the Workspace, their Properties are
edited in a Visual Studio.NET fashion, and then Event Handlers are
specified, linking the modules to one another depending on the tone
keys the caller pressed.
- TeleFlow Simulator
Allows testing your IVR scripts on a PC without actual telephony
hardware connected to it. Develop, debug, test and evaluate your
voice response scripts without investing in expensive hardvare!
Download Evaluation Version
TeleFLow Visual IVR Script Designer
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TeleFlow
Visual IVR Script Designer provides a convenient tool for
designing and debugging an IVR system (click to enlarge) |
Allows fast and easy design of an IVR system. Visual IVR Script
Designer is easy to learn, and allows a complete GUI for the whole
IVR development process.
A list of simple IVR blocks
is available on the toolbox. These blocks can be dragged and dropped on the
workspace. Each block has Properties and Event Handlers (similar to
MS Visual Studio.NET).
Edit Event Handlers to link the modules to one another depending on the tone
keys the caller pressed.
Visual IVR Script Designer is build in a modular fashion. It
contains the following modules that are used as simple 'bricks' to
build your IVR system:
| Get Numbers |
Say Number |
| Play File |
Record File |
| Send Email |
Query Database |
| Voice Mail |
Dial Number |
| Run VB Script |
Run JavaScript |
| Read Text |
Transfer Call |
| Evaluate Expression |
Run Program |
| Send Phone Message |
Generate DTMF tones |
Multiple events are available for each block so that you can create
different connections between the modules depending on the user's
input.
It is easy to add a custom IVR block to the script designer; a
complete developer's API is available with the product. The API is
simple and well documented, with a sample extension module available
in source.
Voice Mail
The voice mail functionality is
available with a pre-made "Answering Machine" script. To create a completely functional voice mail
system open the "Answering Machine" sample project and set up your mailboxes and
messages.
The Voice Mail supports:
- Easy creation and deletion of voicemail boxes
- Selecting or
recording unique greeting messages
- Voice mail message management
-
Call transfer and email forwarding for each mailbox
- Remote access to voice mail messages
The number of mailboxes is not limited in CT Developer Studio.
Feature List
- Unlimited voice mail boxes featuring call transfer, remote
access, email
notification and forwarding
- Supports unlimited number of telephone lines
- Dynamically configures or changes IVR scripts for each
telephone line
- Complete online or telephone remote control
- DTMF tone generation and recognition gives ability to enter
numbers
- Full Caller ID compliance
- Telephone line emulator included for off-line testing of your
IVR scripts
- Call transfer to other phone numbers or extensions (requires a
PBX or activation of your phone company feature)
-
3-way calling, optionally playing back or saying any
information, allowing the recipient to accept or decline the call
(subject to your phone company features)
- Email forwarding of highly compressed voice messages
- Dialer module can dial phone numbers and run an IVR script
once the call is answered
- Music-on-hold
- Text-to-speech and Speech Recognition (in certain editions)
- Database access integrated with text-to-speech
- Can execute other programs, transferring data to and from an
external application
- Full logging of all call details and all selections made
during the call
- Pre-recorded voice prompts in multiple languages
- IVR script templates for many of the typical IVR tasks
Download Evaluation Version
Questions about CT Developer Studio? Visit the CT Developer /
TeleFlow Forums at
teleflow.org/phpbb
Click for a complete price list
and version comparison chart.
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